Ordering / PaymentWhen you have finished shopping and have all your items in the cart you need to select the delivery charge. If you have purchased an Adopt-A-Pony pack as a single item select Adopt-A-Pony - Free Delivery (available for UK and Ireland only). For all other orders select either Standard UK Delivery or Europe Delivery. When you CHECKOUT you will be taken to the secure PayPal site where you can choose to pay for the goods by Credit or Debit Card or sign in to your PayPal account, if you have one. PayPal accepts all major credit cards.
Delivery Charges / DeliveryUK and Ireland
- Orders up to £24.99 P&P is £3.95
- Orders between £25 - £49.99 P&P is £5.95
- Orders above £50 delivery is free
- There is free delivery on an Adopt-A-Pony pack if this is the only item bought.
- Delivery charges for Europe is £10
We aim to dispatch your goods within 5 working days.
Cancellations / RefundsUnder the Distance Selling Regulations you have the right to cancel your order within 7 working days of placing it. To do this please contact us by email or telephone.
If the goods have already been dispatched you will need to return them to us at the address below. Unless the goods are faulty or we have made an error, you are responsible for the cost of the return postage and risk of loss or damage. Goods must be received in a re-saleable condition.
Refunds will be processed within 30 days of receipt of goods.
The Exmoor Pony Centre
Somerset TA22 9QE